Novadim - After Sales and Services

After sales and services

After Sales and Services

Novadim Food Technology provides continuous and reliable after sales support to our valuable customers

Technical assistance:

Our technical team, located in Beirut, and part of the central service of Smigroup, responds to all types of customer requests through:

- Continuous contact and correspondence
- Regular visits
- Interventions for start-up of new machines
- Interventions for maintenance
- Training sessions
- Remote diagnostics

Spare parts department:

Our department is always ready to receive the orders of spare parts and insure their follow up for a prompt delivery with no extra cost.

SMIPASS (for Smi machinery only):

In order to keep machines' performance high in the long term, to improve their efficiency and to ensure a considerable reduction of the total costs of operation (TCO), SMI's Customer Service Center (CSC) activated since January 1st 2012 "Smipass", a new service platform to provide on-line technical assistance/preferential phone line.

The new service will enable Smipass subscribers to be given time-saving assistance over the phone by a team of skilled engineers by means of a "free-of-charge "call-back" system.

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